Customer Support

Last updated: 2 October 2026.

Rewer is operated by DIGITALIZALIA, SOCIEDAD LIMITADA (trading as Rewer). This page explains how to reach us, what we can help with and how fast we answer. It applies to businesses that use Rewer and to their customers who hold a Rewer loyalty card.

1. How to contact us

Email: hello@rewer.io for any question about the service, your account, billing or a loyalty card.
Personal data: privacy@rewer.io for access, correction, deletion and other requests about personal data (see our Privacy Policy).
From the panel: the Help button in the Rewer panel opens a ticket that reaches our team with the technical context already attached; you receive the reply in the panel (Notifications) and by email.
Postal address: [REGISTERED ADDRESS], Ciudad Real, Spain.

Please write in English or Spanish. If you write about a specific business, include the business name or the email address of the account holder; if you write about a loyalty card, include the name of the business that issued it.

2. Hours and response times

Support is available Monday to Friday, 9:00 to 18:00 (CET/CEST, Madrid time), except Spanish public holidays. We answer every request within one business day, and most within a few hours. Incidents that stop a business from recording visits or issuing cards are treated as urgent and worked on as soon as they are reported, also outside those hours when possible. Email is our only support channel: we do not offer telephone support at this time.

3. What we can help with

Account and access. Signing in, password reset, adding or removing team members, changing the business name or language, deleting the account.

Billing. Invoices, changing the number of locations, updating the card on file, understanding a charge. Invoices are available at any time from Settings → Billing in the panel; the billing portal lets you download them and update your payment method yourself.

Cancellation. You can cancel at any time from Settings → Billing without contacting us. The service stays available until the end of the paid period and nothing else is charged. If you prefer, email us and we will cancel it for you the same business day. Refunds follow section 5 of our Terms of Service.

Google Business Profile. Linking or re-linking your listing, review synchronisation, replies published by Autopilot, requests to remove a reply published from Rewer.

Loyalty cards and Wallet. Cards that do not open or do not update in Apple Wallet or Google Wallet, stamps or points recorded by mistake, QR posters.

Customers of a business (card holders). If you hold a loyalty card issued through Rewer, the business that issued it is responsible for your data and your rewards; contact it first. We help you reach it and we process data requests on its behalf: write to privacy@rewer.io and we will answer within the legal deadline (one month, extendable in complex cases).

Security. If you believe you have found a security problem in Rewer, email hello@rewer.io with “Security” in the subject. We acknowledge reports within one business day and do not take action against good-faith research.

4. Service status and maintenance

Planned maintenance and incidents are announced in the panel: a bar at the top of every page while the notice is active and an entry in Notifications. Maintenance is scheduled at night (Madrid time) and loyalty cards, the scanner and Wallet passes keep working during it. If you believe the service is down and see no notice, email us.

5. Complaints and dispute resolution

If you are not satisfied with an answer, reply to it asking for it to be escalated, or write to hello@rewer.io with “Complaint” in the subject. A different person will review the case and answer within five business days. The contract between Rewer and a business is governed by Spanish law; the courts of Ciudad Real have jurisdiction unless a mandatory rule provides otherwise. Consumers resident in the European Union may also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr. For personal data matters you can lodge a complaint with the Spanish Data Protection Agency (aepd.es) or your local authority.

6. Company details

DIGITALIZALIA, SOCIEDAD LIMITADA · Tax ID (NIF) B13933296 · [REGISTERED ADDRESS], Ciudad Real, Spain · Registered at the Registro Mercantil de Ciudad Real (Ciudad Real Companies Registry) · hello@rewer.io. See also the Legal Notice and Terms of Service and the Privacy Policy.